Feedback from families & Champions

Messages from Family

“We would like to say very many thanks for all you did for mum whilst she was part of your “community” it meant such a lot to know she was cared for by such lovely people you are a credit to your profession.”

“You really made us feel at home. You were amazing with Dad and never left a stone unturned. You did everything to make him happy and comfortable.”

“I am writing this remembering singing carols with you last Christmas day. Thank you for making us part of your family and thank you all for looking after and befriending dad.”

“Mum completed an advance care plan, this was a difficult conversation at the time but at mums last days enabled me to support mums wishes, caring for her at home with the support of the GP and district nurse and enabling her to support her wish of tissue donation.”

“We know that some of dads best times had been in the past, but you also showed him how to enjoy his life in the very last year. We thank you for your professional care and love and respecting his dignity and love of Welsh male voice choir!”

Feedback from Champions

“Six steps has ensured that personally I have confidence in the services the home offers to Residents and their representatives from admission to prepare for palliative care needs and individuals needs, wishes and care is supported as they would wish at the end of their lives.”

“Those families and individuals feel confident that their personal wishes and advanced decisions will be enacted at a point of health deterioration which reflects their individual choices. That people are supported to have a good end of life that is positive and supports individual families and other interested parties following death.”

“I can’t believe how much this course has helped me. It’s given me so much confidence to deal with end of life and be able to support the individual, families and colleagues. To be able talk to professionals without feeling “just a carer ” supporting the individual, families and colleagues .”

“The organisation is enabled to maintain and progress an excellent reputation which supports the business and home within the local and wider community, meet compliance in terms of regulatory requirements of RISCA and maintain viability and employment of staff within the Chirk Community now and for the future.. As Managers we maintain a well developed and trained workforces and lead roles with specialisms.”

“The six steps has benefited the individuals and their families,by giving them an understanding of the steps to end of life and what to expect.getting the support they should have and assisting then with planning though all the stages.”

“The six steps has benefited myself by giving me an understanding and the knowledge of how I can provide the support for a peaceful end of life and a “good ” death.”