The process flow for this service is demonstrated in the process map below. From the point of the referral into the service and the patient receiving treatment, patients waiting time can range from 1 to 14 days, on average the patient will wait 8 days and 80% of the time the wait will be 12 days. When comparing this to previous data the main comparison is from the point where the decision is made to treat the patients, in this instance this is when the patient is reviewed in clinic to the point where the treatment is received. Data collected for the Rapid Access Radiographer led Service in 2017 shows that on average patients were waiting 5 days to receive treatment from the recorded decision to treat date and 8 days 80% of the time.
When reviewing the same data points for this service this has shown that patients on average will wait 2 days from decision to treat to receive treatment and 5 days 80% of the time. This is a reduction of 3 days from the previous process. This means that 87% of patients waited 5 days or less from decision to treat to receiving treatment and a total of 92% of patients had their planning scan on the same day as clinic appointment. When comparing this to the data collected in 2017 this shows that only 47% of patients were waiting 5 days or less from decision to treat to the patient receiving treatment, thus implying a 40% improvement in the number of patients receiving treatment within 5 days.